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PEN Business Solutions Shipping & Delivery Policy

Last Updated: June 29, 2023


Thank you for choosing PEN Business Solutions ("Company", "we", or "us"). This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with any part of this policy, please do not make a purchase on our website.

Order Processing
1.1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the order confirmation carefully and contact us immediately if you notice any errors.

1.2. Order Processing Time: We strive to process orders promptly. The processing time may vary depending on the product or service ordered. We will provide an estimated processing time during the checkout process or in the product description. Please note that the processing time does not include shipping transit time.

Shipping Methods
2.1. Shipping Carriers: We use reputable shipping carriers to deliver our products. The choice of carrier may depend on various factors, including the shipping destination and the nature of the product being shipped.

2.2. Shipping Options: We offer different shipping options during the checkout process. The available options and associated costs will be displayed for you to choose from. Please select the desired shipping option that best suits your needs.

Shipping Fees and Taxes
3.1. Shipping Fees: Shipping fees are calculated based on factors such as the shipping destination, the weight and dimensions of the package, and the chosen shipping option. The shipping fees will be clearly stated during the checkout process.

3.2. Taxes and Duties: Any applicable taxes, customs duties, or other fees imposed by the destination country or region are the responsibility of the recipient and may be collected at the time of delivery. Please check with the relevant authorities in your country for more information on any potential additional charges.

Delivery Time
4.1. Estimated Delivery Time: The estimated delivery time will vary depending on the shipping destination, the chosen shipping option, and any unforeseen circumstances such as customs delays or natural disasters. We will provide an estimated delivery time during the checkout process or in the product description.

4.2. Delays: While we strive to deliver products within the estimated delivery time, please note that delays may occur due to factors beyond our control. We will make our best efforts to notify you in case of any significant delays.

Tracking and Delivery Confirmation
5.1. Tracking Information: Once your order is shipped, we will provide you with a tracking number and a link to track the status of your shipment. You can use this information to monitor the progress of your delivery.

5.2. Delivery Confirmation: Upon successful delivery of your order, a delivery confirmation may be provided by the shipping carrier. This confirmation serves as proof that the product has been delivered to the specified address.

Address Accuracy and Undeliverable Packages
6.1. Address Accuracy: It is your responsibility to ensure that the shipping address provided during the checkout process is accurate and complete. We will not be held liable for any delays or additional charges resulting from incorrect or incomplete address information.

6.2. Undeliverable Packages: If a package is deemed undeliverable due to an incorrect address, refusal, or any other reason beyond our control, the package may be returned to us. In such cases, we will contact you to arrange for reshipment, subject to additional shipping fees.

Changes to This Policy

We may update this Policy from time to time. Any changes will be effective upon posting the revised Policy on our Site. Your continued use of our Site or services constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at

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